ICPSR: Need Help?

If your question can't be answered by one of the tutorials, videos or FAQs, you can contact User Support at ICPSR. They are available from 8:00 a.m. to 5:00 p.m., ET, Monday to Friday.

• Phone: 734-647-2200
• Email: netmail@icpsr.umich.edu

You can also call or email the local ICPSR representative, Brooke Becker, at the contact information to the right of the page

By Subject

• access - questions about login/password, restricted data, and member-only data
• analyze - issues specific to statistical software (SAS, SPSS, Stata, R)
• download - specific concerns related to the download process
• finding - information on the search engine and other finding aids
• general - other questions about data and documentation

There are several ways to get help from ICPSR

Webinars and Tutorials

• YouTube - ICPSR maintains an excellent video resource through YouTube. Contains dozens of videos, including training videos, updates on services and webinars
  • OpenICPSR
  • ICPSR User Support - Using Setup Files
  • ICPSR User Support - View File Extensions Option in Windows
  • ICPSR User Support - Using SDA, includes webinar on SDA
  • Webinars
  • In-Depth with ICPSR

Research Support

• Research Paper Competition - each year, ICPSR awards two monetary prizes to students who've excelled in written research utilizing ICPSR data. 
  • Open to all current PhD, master's and undergraduate students as well as recent graduates who graduated on or after a set date (this year it was April 1, 2013).
  • Students MUST attend an ICPSR member institution (UAB is a member institution)
• Summer Undergraduate Internship Program
• Summer Program in Quantitative Methods of Social Research